This document provides step by step instructions to access the Crusoe Support Portal and submit a Support Ticket with our enhanced ticketing system within Zendesk.

Accessing the Support Portal

To access the new support portal, you’ll need to create a user which can be done in a few easy steps:

1. Visit support.crusoecloud.com and click the "Sign up" link below the sign-in fields.

2. Enter your Name and Email Address and click “Sign up.”

3. You can now proceed to your inbox and click the “Create a password” link in the email from support@crusoesupport.zendesk.com.

4. Create a password with the listed requirements.

5. You’ll then be redirected to the Crusoe Cloud Support Portal Homepage.

Submitting a Ticket through the Crusoe Support Portal

Now that you have a user, you can manage your support requests via the portal.

1. In the top right corner of the homepage, click “Submit a request”.

2. Click the drop-down menu to select your issue type.

3. Complete the required fields and ensure you’re providing all relevant details of the issue so that Crusoe can best assist you. Then, click “Submit”.

4. You will be presented with the request details where you can submit a comment with additional details or attach relevant documentation, logs, etc.

5. You will also receive an email confirming receipt of the request. You can reply to this email to continue the conversation or reply from the Support Portal. 

Submitting a Ticket by Email

You can also submit a support ticket via email to support@crusoecloud.com directly.

Notes

Our recommended submission of ticket is directly from the Support Portal. This allows Crusoe to gather specific details required to support you more effectively.

Please reach out to support with any questions or concerns you may have related to the new system. We’ll be more than happy to assist you.