How-to Request Whitelisting for Crusoe Cloud Console Access

This article outlines the procedure for requesting access to the Crusoe Cloud console (console.crusoecloud.com) if you are unable to connect from your geographic location.

Symptom

For security and compliance reasons, Crusoe restricts access to its cloud console from certain geographic locations and IP ranges. If you are in a restricted region, you may experience the following:

• Inability to load or log in to console.crusoecloud.com.
• Connection timeout errors when trying to reach the website.

Prerequisites

Before submitting a request, you must identify the public IP addresses or CIDR ranges that require access.

• For individual users, you can find your public IP address by visiting https://icanhazip.com/ or running below command from your terminal.

  curl ifconfig.me 

• For corporate users, please contact your internal IT or networking department to obtain the correct public-facing IP addresses or CIDR ranges for your site. Providing an Autonomous System Number (ASN) is also helpful.

Procedure

To resolve this issue, you must submit a support request to have your IP range(s) added to Crusoe's allowlist.

1. Gather Your Network Information Collect the complete and accurate list of public IP addresses and/or CIDR ranges that require access.
2. Submit a Support Ticket Create a new technical support ticket through the Crusoe Support portal.
3. Provide Detailed Information To ensure your request is handled promptly, please include the following information in your ticket:
   • Subject: A clear and concise summary, for example: Request to Whitelist IPs for Console Access from <Your-Location>.
   • Description:
     • A statement confirming you are unable to access console.crusoecloud.com.
     • A screenshot that confirms you are not able to connect to the Crusoe console.
     • The physical location (city, country) from which you are trying to connect.
     • The complete list of public IP addresses or CIDR ranges to be whitelisted.

What to Expect

Once your ticket is submitted, the Crusoe Support team will review the request internally for approval. This will include review by our security team to assess on the legitimacy of the IPs that you are requesting.
You will be notified via the support ticket once the necessary changes have been made and whether your access has been enabled or declined.