Introduction
Command Center's built-in NVIDIA bug report generation lets you capture GPU diagnostic logs directly from the Crusoe Cloud Console — no SSH, no kubectl exec, no manual file extraction. Once generated, the report is automatically available to Crusoe support teams when you submit a ticket via the Report Issues button, which pre-fills the ticket with your instance details and links the report automatically.
This method is available for both standalone VMs and CMK cluster nodes. It requires the Crusoe Watch Agent to be installed on the target instance. For CMK clusters running version 1.33.4-cmk.31 or later, the agent is installed automatically. For earlier CMK versions or standalone VMs, see the Prerequisites below.
ℹ️ Note: The downloaded file will be named
<instance-name>_Nvidia_smi_diagnosis_log. This is the same diagnostic data as a manually generatednvidia-bug-report.log.gz— the filename difference is expected.
Prerequisites
For CMK Clusters:
- CMK Cluster Running Version
1.33.4-cmk.31or Later (Crusoe Watch Agent Auto-Installed) - For Earlier CMK Versions: Crusoe Watch Agent Installed Manually via Helm Chart Version 0.3.12 or Later — See CMK Metrics - Installing Crusoe Watch Agent
For Standalone VMs:
- Crusoe Watch Agent Version
vm-v1.0.3or Later Installed on the VM — See Virtual Machines Metrics for Installation Instructions
Instructions
Step 1: Navigate to Your Instance
For a CMK Cluster Node:
Navigate to Orchestration and select your cluster. Click the Topology tab. Locate the affected node in the topology view and click it to open the node detail panel.
For a Standalone VM:
Navigate to Compute and select your VM to open the VM detail page.
Step 2: Generate the NVIDIA Bug Report
For a CMK Cluster Node:
In the node detail panel, click Generate NVIDIA Bug Report.
The button will enter a loading state and the panel will display: "Generating a report. This may take 2-3 minutes."
When complete, a timestamped download link appears at the bottom of the node detail panel. Click the link to download the report to your local machine.
For a Standalone VM:
Click the ⋮ menu in the top-right corner of the VM detail page and select Generate NVIDIA bug report.
A toast notification will appear — "Generating NVIDIA bug report…" — and the header bar will display: "Generating report. This may take 2-3 minutes."
When complete, a download link appears in the header bar. Click the link to download the report to your local machine.
Step 3: Submit a Support Ticket
Once the report has been generated, click Report Issues (CMK node panel) or select Report issue from the ⋮ menu (VM detail page). This opens a pre-filled support ticket with your instance details and the generated report already linked — no manual attachment needed. Review the pre-filled details, add any additional context about the issue, and submit.
💡 Tip: The download link is available for your own records, but you do not need to manually attach the report to your ticket. Submitting via Report Issues is sufficient for Crusoe teams to begin triage.
Troubleshooting
The Generate NVIDIA Bug Report button is not visible
The button requires the Crusoe Watch Agent to be installed and running on the target instance. For CMK clusters earlier than version 1.33.4-cmk.31, the agent must be installed manually using Helm chart version 0.3.12 or later. For VMs, agent version vm-v1.0.3 or above must be installed manually. See Prerequisites above for installation links.
Report generation hangs or fails
If the generation does not complete after several minutes, fall back to manual capture. See How-To Capture NVIDIA Logs (VMs) or How-To Capture NVIDIA Bug Report in CMK (CMK clusters) for manual steps.