Last Updated: June 30, 2026
Introduction
If you've received an invitation to join an organization within Crusoe Cloud, or you're trying to register with Crusoe Cloud and you receive a message stating you're already registered with Crusoe Cloud, this is how to resolve that issue.
This usually happens because your email address is already tied to an existing Crusoe Cloud account under a different organization, and Crusoe Cloud ties one email address to one user record by default.
Question 1: How do I delete my account to resolve an 'already registered' error?
Answer:
Contact Crusoe Support and ask to have the account removed.
Please provide the following:
Email Address You Are Registered Under
Organization Name
User ID (If Available)
Support will delete the user for you in order for you to re-register.
Question 2: How can I be in two different organizations?
Answer:
You can be registered in multiple organizations by using different email aliases. For example, if your email is user@myorg.com and you want to join a second organization, use an alias like user+org2@myorg.com and register that address with the second organization, either directly or via invite.
💡 Tip: The alias doesn't need to be a real, separately-deliverable address. Crusoe automatically detects the alias and routes mail sent to
user+org2@myorg.comback touser@myorg.com.
Question 3: Can I move my existing account to a different organization instead of creating a new one?
Answer:
No, accounts cannot be migrated to a different organization. You would either need to create an alias or contact Support to have your current account deleted.